Store Policy

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Store Policy

At Creations of the Heart Art, every product is created with care, love, and attention to detail. Because our clocks, frames, coasters, figurines, and décor are handmade and often personalized, it’s important to outline our store policy so you know exactly what to expect when shopping with us.

Returns & Refunds

All sales are final, since each order is custom-made. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the product and packaging to verify the issue. Once confirmed, we will gladly offer a replacement or store credit. Please note that we cannot refund or replace orders due to typos, spelling errors, or incorrect details provided by the customer at checkout.

Processing & Shipping

Our standard processing time is 5–7 business days, though larger or more personalized items may require additional time. We use trusted carriers to deliver your order, and tracking information will be provided once your package is shipped. While we work hard to ensure timely delivery, we cannot be responsible for shipping delays caused by carriers, weather, or incorrect addresses provided at checkout.

Customization

Personalization is what makes our products special. Please double-check names, dates, or colors before submitting your order. Once production begins, changes cannot be made.

Privacy

Your privacy matters to us. Customer information is used solely to process orders and communicate about purchases. We do not share or sell personal information to third parties.

Agreement

By placing an order with Creations of the Heart Art, you acknowledge and agree to our store policy. We are committed to making your shopping experience positive and meaningful, and we thank you for supporting our veteran-owned small business.